| ABOUT ADU | SOFTWARE PRODUCTS | AS/400 PRODUCTS | USER WEB SITES | ADU HOMEPAGE |
| WHATS NEW? | TOP | USER LOGON |
|
|
|
| VOICE 781-829-9411 |
| FAX [call us] |
| COLLECTION SYSTEM |
| VIEW COLLECTION SYSTEM FEATURES |
| The ADU collection system automatically schedules and presents delinquent accounts to collectors online. Each account is reviewed by the system prior to being presented to the collector to insure that real time payments have not brought the account to a current status. The system can work in conjunction with all auto-dial communication software. Time zone tables insure that collection accounts are not contacted too early or too late. Online management tables set the collection strategy. New collection account assignment criteria can vary by type account and delinquency stage. Online table parameters include items such as date-open, status code, historical delinquency, risk, balance, high balance, cycle, and score ranges. Collector assignment tables vary by six collector types, balance, A/R cycle, and a load-level quantity. Each collector when presented an account record has the ability to enter notes, send letters, perform skip-traces, reschedule accounts by date and time, perform maintenance, view online statements, and take arrangements. All collector activity is logged and reported daily. Automatic productivity stats are available by individual collector and team. The system produces an automatic agency reporting file each update that contains all collection data. Supervisor functions include letter design and maintenance, dynamic payment plan control, and an online monitoring system. A real time transfer function allows transfers either on an individual account basis or on groups of accounts. |
| The security tables are user maintained by system module. Each operator can be restricted to specific functions and can be provided tailored menus. Security tables can also be maintained at either the corporate or division level. |
| The automatic scheduling queues are designed to present accounts in a systematic fashion based on oldest worked and priority categories. At any time a collector can interrupt the automatic scheduling function and inquire into another account record. When the INQUIRY is complete the system puts the collector back to the previous account. The collector is first presented the priority categories scheduled for today based on actual date or media posted date. Accounts can be rescheduled for future dates, a selected time of day, or for a night collector. |
| A monthly analysis system monitors all P&L movement. Quarterly comparison statistics are maintained by source, store, area, credit limit, score range, and balances. |
| All credit bureau controls are maintained in user tables. Dynamic bureau zip selection provides a primary, backup, and default bureau. Online monitor screens provide a status of each bureau node. The system will automatically access the backup bureau when the primary bureau is flagged as off-line. All bureau data is presented in a standard format and archived for future reference. A full set of bureau analysis reports are provided showing hit and no-hit percents by zip, bureau, and bureau report characteristics. |
| The ADU letter system allows a supervisor to design and create customized correspondence with over 40 variables. Each letter can be sent on a request basis or automatically sent from the collection update based on selected customer data. |
| ABOUT ADU | SOFTWARE PRODUCTS | AS/400 PRODUCTS | USER WEB SITES | ADU HOMEPAGE |
| WHATS NEW? | TOP | USER LOGON |
|
|
|
|
| VOICE 781-829-9411 |
| FAX [call us] |